To err is human, but to exchange is divine! Unfortunately exchanges and returns happen. Our 100% guarantee ensures to you can return original condition, unused items in their original packaging within 30 days. I simply ask that when you receive an order, you try it on OVER panties or undergarments. We are unable to accept worn items for hygienic reasons. Items tried on longer than 5-10 minutes are considered worn. Refunds are issued to the original credit card used to make the purchase. Please note that all purchases on "closeout" items are final and non-refundable. There is a limit of 1 free exchange per order. Please be patient as it can take 15-20 business days to receive and process your return with the care it deserves.
Product return/exchange requirements:
Unworn
Unused
Unstained
Unwashed
Everything attached
No smells other than natural product orders
No animal or pet hair
No stretch marks or permanent wrinkles on items with latex
Original packaging